Processing Your Order
We try our best to ship goods to you as soon as possible. On an average, it takes us about 7 business days to ship goods out of our warehouse across India. SMS Alert about the dispatch details will be sent to the customer number once the order is dispatched from our warehouse. However if the quantities ordered are more than 4 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.
To decrease the doubting time of our customer while purchase we have the policy of keeping 2-3 inches margin in all our products, which helps the customer to change to one size smaller or one size bigger from the size ordered by them. However if the customer still wish to exchange they can drop us an email at firstname.lastname@example.org
Exchange will be done in the following cases:
Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.
Genuine quality issues.
In case Threeness discovers that a wrong item has been shipped to you.
No exchange will be given in the following cases:
In case of minor design and color variations. With hand loom products there will always be some variation between products.
Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or different from its description
*Discounted products (all items listed under SALE category).
Before you return the product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let's not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.
In spite of these variables, at Threeness we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
For all returns, please ship to the following address:
Threeness Designs LLP
Office no: HER 1-9-16, Ground
floor, near block no: 27,
anand nagar, Landmark BSNL building,
vakola bridge, Santacruz east
Contact no. 7506983188
Shipping charges to and fro will not be refunded to the customer
No refunds will be given in the following cases:
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition.
Note: exchange and Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.